Kutuma users benefits
Cost-Effective Deliveries
Unlike traditional couriers, our bidding system makes deliveries affordable by allowing users to choose from multiple carriers offering competitive rates.
Convenient and flexible
On-demand delivery requests make it easy for users to send items at any time. The platform offers flexibility for both local and long-distance deliveries, catering to urban and rural users alike.
Package Status Tracking
For transparency and peace of mind, monitor your delivery every step of the way with our in-built app status tracking feature.
Secure Transactions
In-app Wallet ensures no cash is exchanged between the user and carrier, achieving a seamless and safe transaction process.
Trust & Accountability
The rating and review system helps users choose drivers based on their past performance and reliability. This creates a trustworthy community where users can feel confident in their choices.
On the Go
Fast deliveries from the carriers who are always on the move travelling to all nine provinces and across the African continent everyday.
What Is KUTUMA
Transform your delivery experience!
Kutuma is a peer-to-peer (P2P) logistics platform that revolutionizes how people send and receive deliveries.
By connecting users who need delivery services with vehicle owners or passengers already travelling in the same direction, Kutuma provides a flexible, cost-effective, and community-driven alternative to traditional courier services.
How The KUTUMA Platform Works
- Users who need to send an item—whether it’s a small package, large item, or anything in between—simply log into the Kutuma app and create a delivery request.
- The request includes details such as:
- Pickup and drop-off locations
- Item description (title and its size (small, medium or large))
- Pickup and drop-off dates
- Special instructions or package handling notes
- Once a delivery request is posted, carriers (vehicle owners or public transport passengers) can view the requests and place bids for delivery.
- Carriers can offer competitive pricing based on factors like their route, availability, and vehicle size.
- Users can review bids from multiple carriers and select the one that best fits their needs in terms of price, delivery time, and carrier ratings.
- The decision is made based on transparent pricing and carrier profiles, including reviews from other users.
- After the user selects a carrier, the delivery process begins. The user can track the delivery through the Kutuma app, providing full visibility of the progress and delivery status.
- The carrier can also communicate with the user through the in-app messaging system, ensuring smooth coordination.
- Payment is processed securely through the app, with no cash exchanges required. Once the user completes and confirms the delivery, the payment is automatically transferred to the carrier.
- After completion, both the user and carrier can rate and review each other, building trust and maintaining high service standards on the platform.
TURN YOUR TRAVEL INTO EARNINGS
Why Choose KUTUMA
It’s simple, efficient and tailored to your needs!
Efficiency
Connects users who need delivery services with carriers already traveling in the same direction, optimizing delivery routes and reducing costs.
Safety
The platform provides a secure, transparent system with built-in status tracking, secure payments, and a reliable rating system.
Flexibility
Both users and carriers benefit from on-demand services, with the freedom to choose the best deals or delivery requests that fit their needs.
Community-Driven
Kutuma builds a trusted community where both users and carriers benefit from positive interactions and accountability.
Carrier Benefits
EARN EXTRA INCOME
Earn extra money as a carrier or professional courier, by taking on deliveries that fit into your travel routes. Whether it’s a once-off delivery or multiple, carriers can earn income on their own schedule.
FLEXIBLE WORK SCHEDULE
Carriers accept delivery packages based on their availability and convenience. There are no fixed working hours, allowing carriers to take delivery requests when they’re already on the road or have spare time.
POOL OF DELIVERY REQUESTS
Access to a wide range of delivery requests from users, implying always an opportunity to find a request that matches carriers’ travel plans and vehicle type.
TRANSPARENT PRICING
Set your own bid prices on delivery requests, giving you control of your earnings. Adjust your own prices based on demand, distance, and the nature of the delivery.
BUILD A REPUTATION
Receive ratings and reviews from users, which helps build a positive reputation, leading to higher earnings.
Step By Step Guide For Using KUTUMA
For USERS Looking for Deliveries
- Download the Kutuma App from the App Store or Google Play.
- Sign up with your phone number or log in if you already have an account.
- Click the “Post Package/Item” button on the homepage.
- Enter details about the delivery:
- Pickup Location: Where the item will be collected.
- Drop-off Location: The delivery destination.
- Item Description: Specify title and whether it’s a small item, medium package, or a larger load.
- Additional Details: Include special instructions or package size and images of the item.
- After posting your delivery request, registered vehicle owners or public transport passengers who are travelling in the same direction will bid on your request.
- Compare bids from carriers based on price, delivery time, and carrier ratings.
- Review the carrier profiles, which include past ratings and user feedback.
- Select the carrier that best suits your budget and timing preferences.
- Once the carrier is confirmed, you can track status of your item through the app.
- You’ll receive updates as the carrier makes progress toward the destination.
- After your item is delivered, supply carrier with the 4-digit PIN to confirm the completion of the delivery in the app.
- Provide a rating and feedback for the carrier based on your experience. This helps ensure quality service for others.
For CARRIERS Looking to Earn by Delivering
- Download the Kutuma App and sign up as a carrier using your phone number.
- Complete your carrier profile, including details about the type of vehicle you use.
- Get notified when users post-delivery requests.
- Browse available requests and choose the ones that fit your schedule and travel route.
- Customize your delivery preferences:
- Filter by operating radiusand areas where you want to accept deliveries.
- Indicate your availability—filter delivery requests according to your travel schedule and travel route.
- Review the delivery request and place a bid with your proposed price and estimated delivery time.
- Compete with other carriers by offering a competitive price or faster delivery.
- Once your bid is accepted, start the trip to the pickup location.
- Collect the item and head to the drop-off location, keeping the user updated on your progress.
- Communicate with the user through the app if needed, and follow any specific delivery instructions.
- After successfully delivering the item, confirm the delivery in the app.
- Your payment is processed automatically through the Kutuma platform.
- Receive a rating from the user, and build your reputation on the platform to get more jobs in the future.
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